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Do SLAs hinder collaborative relationships with our supply chain?

Pretty much all outsourcing contracts in the IT Service Management world rely on, or at the very least, utilise the Service Level Agreement (SLA). Certainly they are important as they are the physical representation of performance of the contracting party and used as the measure by which trends in supplier performance is understood. But is there too much reliance on SLAs as a measure of performance... 

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