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The RBS Glitch – A Wake Up Call?

More than a fortnight (from the last couple of weeks of June) after a “glitch” affected Royal Bank of Scotland (RBS), Natwest and Ulster Bank accounts, the fall-out continues with the manual processing backlog still affecting Ulster Bank customers. Now, the Online Oxford Dictionary defines a glitch as: a sudden, usually temporary malfunction or fault of equipment I don’t think anyone affected... 

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