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Review: itSMF UK Tooling Event [January 2013]

itSMF UK Chair Colin Rudd itSMF UK Tooling Event, London, January 25th 2013 I attended the itSMF UK Tooling event on 25th January in central London. That week in the UK was bitterly cold with lots of snow – so this event had low turnout or cancelled written all over it. However, hats off to the itSMF UK events crew who managed to persuade around 100 ITSM folks to brave the snow and ice and discuss... 

SDITS12 Session: "ITIL 2011: Any the wiser?"

2011 - Does anyone care? Having gained my ITIL® V3 Foundation Certification before the new ITIL 2011 updates, I was really keen to hear this key-note seminar, at the recent Service Desk & IT Support Show 2012. There was small gathering for the post-lunch session, and the assembled panel certainly did not lack experience. Roy Illsley, Ovum, led the panel discussions, and was joined on stage by... 

Product Group Tests

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