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itSMF Estonia Conference 2014 Review

Held in the Swissotel in beautiful Tallinn, the 9th annual itSMF Estonia conference once again proved that you don’t need an over abundance of content, you just need the content to be top rate. Here are Greg Baylis-Hall and Ian Connelly with a video roundup of events. Greg and Ian are service management practitioners for Legal and Insurance services and members of the BCS Service... 

itSMF Estonia Preview: Standardizing the delivery of public services

Janek Razov Ahead of his presentation at itSMF Estonia, we caught up with Janek Rozov, Head of Information Society Services Development Department at the Ministry of Economic Affairs and Communications. The Ministry of Economic Affairs and Communications in Estonia has taken the lead in standardizing the delivery of public services. Can you please explain why this initiative has been undertaken and... 

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