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Punditry and Getting Started in ITSM

I have found Twitter to be a great source of information and updates on the ITSM industry. As a newcomer I have found it useful to listen in on the pundits as they share expertise and opinion. There is the usual bellyaching about the finer points of ITIL, but generally it is a good source of news, humour and insight. You don’t necessarily need to join the conversation. It is quite easy to set yourself... 

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