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UBS harness social to stem email overload

Peter Barnes, Global Head of On-Line Media IT, UBS AG Peter Barnes, Global Head of On-Line Media IT at UBS, shared his experiences of implementing social software at a roundtable hosted by Jive Software this week. Peter is the head of IT responsible for developing and managing all public websites, Social Media networks, Intranet, Video, Communication and Branding technologies for the 150 year old... 

So you want to be an ITSM consultant?

So you want to be an ITSM consultant?  Why not pit your wits against Peter and analyse this financial services case study. Do you agree with Peter’s analysis? How would your diagnosis differ? Case Study Introduction – The scenario By  Peter Brooks. There’s an interesting article on Financial Trading systems here. It raises many questions, and I thought it would be interesting to see... 

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