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Self Service Review [2015] – The Results

This is a review of software products and vendors with their products in the ‘Self Service’ market area. Products reviewed: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X 1 Overview 1.1 Self Service and the ITSM Market ‘Self Service’ is a current buzzword for vendors and practitioners alike in the ITSM world. For... 

Review: Freshservice

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista LANDESK (best in class) SMT-X Commercial Summary Vendor Freshdesk Inc. Product Freshservice Version reviewed N/A Date of version Release January 2015 Year Founded 2010 Customers 3000 Pricing... 

Freshservice Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Freshdesk FreshService Review Vendor Freshdesk Inc. Product Freshservice Version reviewed n/a Date... 

Assessment Criteria: Proactive Problem Management Product Review

In August of this year, we will be kicking off our product review dedicated to “Proactive Problem Management”, the use of ITSM technology that enables organizations to practice proactive or pre-emptive problem management. Which vendor will win when it comes to proactive problem management? Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT... 

The 2014 ITSM Tools Universe

2014 ITSM Tools Universe: Runners, riders, market share and market focus for the whole ITSM Tools market Please note that we are no longer accepting entries to be part of this report. Today we kick off our 2014 ITSM Tools Universe research in which we will be looking at the multitude of tools out there that claim to help with the management of Information Technology Services; from one function tools... 

Product Group Tests

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