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Assessment Criteria for Request Fulfilment

We will soon begin our review of Request Fulfilment offerings in the ITSM market place. Our goal is to highlight the key strengths, competitive differentiators and innovation in the industry. In my previous article I¬†looked at what ITIL 2011 had added to the process, and some of the pitfalls we may have seen in trying to implement Request Fulfilment in the past. I would now like to take a look at... 

Product Group Tests

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