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GAMIFICATION: Collecting Coins on the Service Desk

Will generations of IT workers weaned on video games in their youth (such as the hugely popular Nintendo Super Mario Bros format) respond to game mechanics in the workplace? Argentinian ITSM software vendor InvGate have announced some ‘Gamification’ features this week. “Gamification is the concept of applying game-design thinking to non-game applications to make them more fun and engaging.”... 

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