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Start your ITSM improvement journey now (with a little help from your friends at AXELOS)

Yesterday, AXELOS launched a brand new competition aimed at helping IT professionals kick-start and/or revive their ITSM initiatives. With the help of independent, industry experts, AXELOS will be providing entrants with a list of tasks, along with practical guidance on how to successfully complete them in order to start people out on their journey of ITSM improvement. The purpose AXELOS’s objective... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

A game is just nice to have right? – Wrong!

Paul Wilkinson This article has been contributed by Paul Wilkinson, Co-Director and Co-Owner at GamingWorks. Ahead of his presentation at the itSMF UK Conference and Exhibition, Paul discusses Gaming – perceptions, deployments, benefits and more… I must admit to being tired, frustrated, disappointed and angry at the latest mega hype around ‘gamification’. Why? You would think that being... 

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