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Gartner Magic Quadrant for IT Service Support Management Tools (ITSSM) 2012

The extra 's' - a genuine new market definition or marketing fluff? Gartner have recently published their Magic Quadrant for IT Service Support Management (ITSSM). The research includes Axios Systems, BMC, CA Technologies, Cherwell Software, EasyVista, FrontRange Solutions, Hornbill, HP, IBM, LANDesk and ServiceNow. In a nutshell: BMC came out on top, closely followed by ServiceNow Everybody... 

Jarod Greene, Gartner "The players haven’t changed, but the game has"

Who will be the winners and losers in the new Gartner Quadrant to define the ITSM market? This interview has been contributed by Aprill Allen of Knowledgebird. If your helpdesk experience is anything like mine was, you’ve been taking calls and tracking tickets in whatever software solution the decision makers handed down. So, when I first heard my experienced ITSM colleagues discussing the Gartner... 

Free Access to Ten Gartner ITSM Research Papers

Cracks in the Paywall? It appears Gartner are banging the new business drum and are a offering 90 day trial access to their online research. Visit this page to claim your 90 day subscription (NOT an affiliate link) View this video to learn more about the offer. I’m not a Gartner client so I took advantage of this offer to gain access to the following: How to Assess ITIL Effectiveness With a... 

Product Group Tests

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