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ITSM Community Mixed on Announced Process Additions

New process additions are met with mixed emotions from the ITSM community Authorities today announced the addition of new processes to the IT service management frameworks. It’s long been recognized that many common practices have thus far been shunned in the popular ITSM frameworks. Early reports indicate numerous new processes, functions and roles are being added to the guidance. Long ignored,... 

The Coming Workforce: A Case for IT Service Management

Welcome to the Millenial generation With the Boomer generation set to retire en mass, IT organizations are faced with the unprecedented brain drain of institutional knowledge. Generation X and Millennials have decidedly different work styles and career expectations than previous generations. At the same time, expectations of productivity and customer value generation have never been higher. IT organizations... 

Future of ITIL workshop – a little insight

The following comment piece is contributed by Stuart Rance of HP and Stephen Mann of ServiceNow. Yesterday a number of ITSM professionals convened in London to talk about the future of ITIL. From the get-go, it was stressed that the purpose of the meeting was to provide input to AXELOS’ thinking and not to make decisions. Who was involved? It was a passionate group of people that represented: ITIL... 

How good Change Management can still sink ships

RMS Titanic departing Southampton on 10 April 1912 The sinking of the Titanic has become synonymous with epic failure, brought on by ego and arrogance. But if you look at the immediate actions of the crew, you’ll find a fairly rapid and well orchestrated response to a (Emergency) Request for Change. The Titanic Story (in short) The lookouts were perched high in the crow’s nest scanning... 

Product Group Tests

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