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How Does Your Helpdesk Solution Contribute To The Health Of Your Overall IT Infrastructure?

Given everyone’s reliance on technology, a helpdesk solution is an integral part of your organization’s IT infrastructure. Naturally, with a helpdesk you picture skilled IT technicians assisting end-users with workstation issues. While this might be the main purpose of a helpdesk, it goes beyond IT support tasks and actually helps you oversee the health of all your IT resources. In essence, your... 

Reasons to be cheerful: ITSM in the ascendancy at #SITS13

I have just returned from the Service Desk and IT Support show held at Earls Court in London over the last couple of days. It has been great to catch up with industry friends: old, new and digital. A snapshot of ITSM Industry sentiment from the last two days would be: Buoyant If 2012 was about thinking/planning, 2013 is about doing Many more organizations are looking to proceed with projects and have... 

Twelve IT Helpdesks For Under $1,000

Say What You See ITSM folklore states that the helpdesk software market is heavily oversaturated. Companies don’t suddenly discover the need for an IT helpdesk – it is a replacement market. That may be the case for large enterprises, but this overlooks the enormous market of small and growing businesses. In the UK for example the Federation of Small Businesses claims that 99% of UK business activity... 

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