Hi, I’m Vawns Murphy and I’m addicted to social media. I’m forever checking my phone, updating both my personal and my work Twitter feed and I do the annoying mammy thing of posting endless pictures of my kids. Sometimes it’s the three of them looking angelic in their school uniforms but more often than not, it’s to apologise to everyone who lives near me and reassure them that no, the cat isn’t being murdered and no, there isn’t some sort of human sacrifice taking place -it’s just the 3 of them playing. I also spend quite a lot of my time geeking out at how apps and gamification can super charge all things ITSM so I think it’s fairly safe to say, I have a bit of a social media habit. It turns out that might not be such a bad thing from reading this article from Techcrunch.
A new Facebook feature called the 911 bot was developed at the Disrupt Hackathon in New York. The chat bot is designed to help users in the event of an emergency situation by allowing you to quickly report an incident to the emergency services. When bad things happen, all too often we tend to panic or freeze, this app is designed to keep you calm, whilst notifying the emergency services and giving you clear, concise instructions on what to do until they arrive.
The messenger chat bot allows you to report an emergency in a few clicks and can pull your location enabling it to automatically notify the nearest emergency services. You can also add pictures from your camera and have the app put you on the line with a 999 / 911 operator. What really impressed me about the bot was that depending on the emergency it can give you directions on what to do next for example administering CPR. We all know that everyone should know how to do CPR but let’s face it in a life or death situation, it’s all too easy for your mind to go blank wasting valuable seconds. Having Facebook to prompt you and guide you through the process stops the delay and means that the person having the heart attack gets help in the fastest time possible. According to the Irish Heart Foundation (check out their fab video on how to do CPR here), rapid initiation of CPR can double a person’s chances of survival in the event of a cardiac arrest so those few seconds or minutes saved could literally be the difference between life and death.
So using my Facebook habit for the forces of good? Deal me in!! For more information on the 911 bot check out their website here.