It had been raining for days in and around Rockford, Illinois that Friday afternoon in 2009, some of the heaviest rain locals had ever seen. Around 7:30 that night, people in Cherry Valley – a nearby dormitory suburb – began calling various emergency services: the water that had been flooding the road and tracks had broken through the Canadian National railroad’s line, washing away the... 

Do regular processes go out of the window during a Major Incident? Recently I’ve been working on Incident Management, and specifically on Major Incident planning. During my time in IT Operations I saw teams handle Major Incidents in a number of different ways. I actually found that in some cases all process and procedure went out of the window during a Major Incident, which has a horrible irony...