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#Back2ITSM – 4 Reasons to Get Involved

Learning from others - where have they been, what did they find? Forrester Analyst Stephen Mann is on a mission to progress the ITSM Industry by getting more industry stakeholders to share their experiences and give their peers a leg-up. I’d like to share my views on this subject for the benefit of industry practitioners who perhaps, feel a bit uneasy about contributing in this way towards an industry. Perhaps... 

Punditry and Getting Started in ITSM

I have found Twitter to be a great source of information and updates on the ITSM industry. As a newcomer I have found it useful to listen in on the pundits as they share expertise and opinion. There is the usual bellyaching about the finer points of ITIL, but generally it is a good source of news, humour and insight. You don’t necessarily need to join the conversation. It is quite easy to set yourself... 

Product Group Tests

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