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Dealing With Ransomware, Phishing Attacks & Patch Thursday – Take Part In Our Cyber Security Research

Ransomware, phishing attacks, patch Thursday, social engineering – it’s a scary out there. The ITSM Review is conducting some research on cyber security for publication. The aim of the study is to look at challenges and threats, cyber security activities in the current market and best practice. In a world dominated by technology, cyber security and resilience has never been so important. Here... 

Quick Guide to Knowledge Management

This quick guide has been contributed by Mike Simpson of CIH Solutions. The guide discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management environment. The guide identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using KM. Introduction Author: Mike Simpson, CIH Solutions As with... 

BYOD concerns? It's time to dust off the ITIL service strategy book!

It’s time to grab the duster to dust off your ITIL service strategy book At this year’s itSMF Australia LEADIT14 Conference I am speaking about what the BYOD revolution means for ITSM evolution. I will be looking at each of the 26 ITIL processes and how they will need to change or adapt in the face of BYOD. Whether we like it or not, BYOD is here to stay Recent research by Gartner states that... 

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