Chris Barrett, Capita Ever since the announcement of the Cabinet Office and Capita Group Joint Venture, the great, the good, and some of the rest have speculated here and there about the future of the Best Practices Portfolio. Chris Barrett (currently a Transformation Director at Capita Consulting) is one of the first of the newly appointed management team for the new joint venture company, and spoke... 

The Cabinet Office has entered into a joint venture with the outsourcing firm Capita to develop the ‘Best Management Practice’ portfolio, which includes ITIL and Prince2. For readers outside the UK the early announcements may benefit from some context. The UK treasury is between a rock and a hard place financially so joint ventures that generate cash from government owned intellectual property,... 

RMS Titanic departing Southampton on 10 April 1912 The sinking of the Titanic has become synonymous with epic failure, brought on by ego and arrogance. But if you look at the immediate actions of the crew, you’ll find a fairly rapid and well orchestrated response to a (Emergency) Request for Change. The Titanic Story (in short) The lookouts were perched high in the crow’s nest scanning... 

Problem, risk, change , CSI, service portfolio, projects: they all make changes to services.  How they inter-relate is not well defined or understood.  We will try to make the model clearer and simpler. Problem and Risk and Improvement The crew was not warned of the severe weather ahead In this series of articles, we have been talking about an ethanol train derailment in the USA as a case study for... 

Do regular processes go out of the window during a Major Incident? Recently I’ve been working on Incident Management, and specifically on Major Incident planning. During my time in IT Operations I saw teams handle Major Incidents in a number of different ways. I actually found that in some cases all process and procedure went out of the window during a Major Incident, which has a horrible irony... 

Ben Clacy, UK CEO, itSMF As I begin my journey into the world of ITSM what better place to start than with The IT Service Management Forum (itSMF)? I recently met with Ben Clacy, CEO of itSMF UK to discuss the recent changes to ITIL and the announcement of a new professional credentialing scheme for service management professionals. ITSM Review Q. For those not familiar with itSMF –what do you do? We...