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ISO/IEC 20000 – An Opportunity to Grow

This article is a guest post and has been contributed by Drago Topalovic, ITIL & ISO20000 expert.   The first thing to consider when implementing best practices and standards in service management is motive. Why Should We Do It? When you provide IT services, you have to be the BEST you can. In other IT areas like development, infrastructure, and business system deployment, you can perform... 

Certification Spotlight: PMP or ITIL Expert?

I’ve seen various posts and conversations over the last year or so on certification where the recurring question is posed…   PMP or ITIL Expert? Some may consider that the PMP certification is only useful for Project Managers or that the ITIL Expert certification only for ITSM professionals. This would be a limited view on the usefulness of both certifications. Either pursuit will certainly... 

ITSM14 Preview: Patricia Speltincx with “The 7 Building Blocks for ITSM Success”

In the run up this year’s itSMF UK conference ITSM14, I chatted with Patricia Speltincx about her upcoming session entitled “The seven building blocks for IT Service Management success”. Q.  Hi Patricia, can you give a quick intro to your session at ITSM14? In my presentation, I will challenge the classical ITSM implementation approach and propose a different paradigm based on 7 building blocks,... 

ITSM14 Preview: Tony Brough and Re-Igniting the Passion

Tony’s session will be on day 2 within the ITSM and Agile track In the run up this year’s itSMF UK conference, ITSM14, I chatted with Tony Brough of Holistic Service Management International about his upcoming session entitled “Re-Initing the Passion”. Q. Hi Tony, can you give a quick intro to your session at ITSM14?  I had the idea after a meal with an old friend (and ex colleague) I... 

Guardian News & Media: "Our SLA is to ensure the paper is published"

Guardian News & Media Guardian News & Media (GNM) publishes theguardian.com, the third largest English-speaking newspaper website in the world. Since launching its US and Australia digital editions in 2011 and 2013 respectively, traffic from outside of the UK now represents over two-thirds of the GNM’s total digital audience. In the UK, GNM publishes the Guardian newspaper six days a... 

itSMF networking meeting, York, UK

Free Networking Event – Open to non-members itSMF UK are holding a free networking event in the Biltmore Bar and Grill in Swinegate, York, from 6-8pm on Wednesday 14th May. This event is for anyone in York and surrounding areas who works in IT service management (ITSM). It provides an opportunity to meet with fellow professionals and to learn and share how to best apply techniques from ITIL... 

The ITSM Diet

I am undergoing a very personal transformational change right now. I am trying to learn how to eat in the real world and maintain a healthy weight. I had really let myself go. No exercise, eating too much, eating the wrong things and not caring. The results: 360 lbs.; the inability to walk at least 50 feet without wheezing; acid reflux; and an impressive expanding waistline. I felt horrible. My body... 

Taking a look at OBASHI in action

In this second article we’re going to look at how OBASHI fits in with other IT frameworks, standards and methodologies. If you missed part 1, read it here. The modern business is a complex organisation. People, technology and processes work together to generate revenue and deliver business outcomes. Many businesses do not have a full picture of how all their component parts fit together. This creates... 

What exactly is "OBASHI"?

OBASHI has nothing to do with President Obama! A year ago, asking the question “what is OBASHI®?” might have got you some interesting answers.  A sneeze, a martial art, and rather brilliantly ‘OBAMA bashing’ are all suggestions we’ve had. In the last 12 months, however, I’ve seen a turnaround. OBASHI is getting recognised for what it is – a simple, easy to adopt methodology that maps... 

Met Office reduces (software) forecast errors

The Met Office has to implemented a new software release and deployment automation solution to reduce the number of software planning, delivery, deployment and execution errors it needs to handle on a day to day basis. Image credit: http://www.metoffice.gov.uk/ The UK national weather and climate services authority has worked with specialist partner in release and deployment management solutions Cachet... 

Product Group Tests

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