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itSMF Ireland Conference Review

The itSMF Ireland hosted its annual conference in Dublin last week. The theme of the conference was Continual Service Improvement something I for one was really excited about. Most of the time conferences will talk about Service Design, Transition or Operation but there‚Äôs usually little if anything on CSI. The other reason for the excitement was that for me, itSMF Ireland is my home conference so... 

ITSM drives global car fleet industry

“A recent report from MarketsandMarkets found that the increasing number of vehicles globally (which is in some part resulting from a major boom in the emerging economies) is having a positive impact on the fleet management industry.” Automotive industry and general driving pun writers need not apply, this headline already writes itself; the importance of IT Service Management (ITSM) to... 

Product Group Tests

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