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2011 – The Year When Irresistible Force Met Immovable Object

Kylie Fowler is a regular columnist for The ITAM Review (see tag: Kylie Fowler). Here Kylie writes her first article for The ITSM Review. As we blithely march into the bold new world that is 2012, I’d like to take a pause to take a look back at 2011, which I would contend is one of the most momentous years in corporate computing. Why? Because 2011 was the year of an extraordinarily swift paradigm... 

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