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Coming Soon: ITAM and ITSM Integration Group Test

Our next Group Test will explore the relationship between the IT management disciplines of IT Asset Management (ITAM) and IT Service Management (ITSM). The review will explore the opportunities for managing assets and interacting with ITAM teams whilst maintaining everyday ITSM processes. We’re looking to review: ITSM tools that offer ITAM functionality or integrate with tools that do As well as... 

Building the business case for configuration management

Carlos Casanova This article has been contributed by Carlos Casanova from K2 Solutions Group.  At last year’s itSMF USA conference in Nashville I had the pleasure of meeting Dagfinn Krog from itSMF Norway. We had a great conversation regarding configuration management and The Phoenix Project by Gene Kim, and during the conversation, there were some references to attending the conference in Norway,... 

Anybody for some festive networking?

It’s happening. Our first post about Christmas is here. To be fair, the Christmas cards have been in the shops (in the UK) since September and it is (believe it or not) only 34 days until Christmas Day, so hopefully that means I can get away with posting festive cheer in November?! To avoid hearing too many “bah humbugs” I’ll try to keep this post short and sweet. We are arranging an informal... 

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