Marathon Rock Stars, Sparkly New Qualifications & Business Value – The Open Group Managing The Business Of IT4IT Event

It’s Westminster baby! The Open Group hosted an event in central London last week. The theme? Boundaryless Information Flow – Enabling Digital Business. The event ran for most of the week covering everything from the internet of things to TOGAF and enterprise architecture. We were there to cover the first day which was all things IT4IT.

Opening Keynote – Steve Nunn

Steve opened up the event with the exciting news around the IT4IT certification path.

The Open Group have created a sparkly new qualification to make certification available to individuals who know and understand the IT4IT reference architecture – version 2 standard. The purpose of the IT4IT Foundation certification, is to provide validation that the candidate has gained knowledge of the terminology, structure, basic concepts of  IT4IT and understands the core principles of the reference architecture and the IT Value Chain. The learning objectives at this level focuses on knowledge and comprehension. The exam is your standard fare –  a 40 question exam following a course of self-study or attendance at an accredited training course.

How to Stop Talking Architecture and Start Talking Business Value using IT4IT – Tony Price & Eric van Busschbach

There was much excitement ahead of Tony and Eric’s session as let’s face it, we all want to know how to get the rest of the business to understand the value of IT4IT. Tony opened the session by sharing these words of wisdom “stop talking about technical architecture and start talking about business value. If you start a conversation with the CEO with architecture in its own then you will fail because it’s boring”.

Tony then shared some real life customer problem statements and explained why IT4IT is so important “IT4IT is brilliant because it’s all about value and that opens doors.” Tony continued by saying “we need to know our audience to truly deliver value. For most organisations that’s better, faster, cheaper, safer.”

Tony handed over to Eric who talked about balance “day to day IT operations has evolved from traditional to industrialised to digitalised and is much more customer orientated. It’s not just a technology shift, it’s a cultural shift”.

Eric went on to explain the IT4IT value chain, and why establishing the right culture is so important: “ transforming IT impacts every aspect of your organisation.”

He gave practical advice “ when you use the IT4IT approach think big, start small, iterate, fail fast and learn from your mistakes. Fixing things is where the magic happens”.

Eric and Tony concluded on this note “we all want value, context is key and we need to deliver quickly, driving regular value realisation”.

Managing the Business of IT – Michael Fulton, David Hornford, David Gilmour & Luke Bradley

Next up was the dream team of IT4IT experts. Their session was a group of case studies on IT4IT, followed by a Q&A panel discussion. First up was Michael Fulton, his message? “We need to lift our IT professionals out of their silos so they can do their jobs more effectively”. Michael talked about the need to keep improving “ we need to use IT4IT as an accelerator to drive business transformation.”

David Hornford and David Gilmour talked about getting the basics right and ensuring that IT acts as an enabler, taking the audience through a score based approach; a capability based assessment for all IT providers – a roadmap to improve. They talked about the need to use an Agile approach to continually deliver value.

Luke Bradley from Vodafone talked about the practical benefits that IT4It can bring. Vodafone have 42 different Remedy platforms (42!) and a scary number of Sharepoint sites. Vodafone used IT4IT to bring about the daddy of all IT transformations using continual monitoring to keep everything on track.

Agile DevOps and How IT4IT helps – Gunnar Menze

Following a quick coffee break was Gunnar Menze, fresh from running the London marathon! His session was on DevOps challenges and how IT4IT can help.

Gunnar started by doing some DevOps mythbusting and why DevOps came about. Gunnar explained how DevOps can drive value, using a business case based on increased agility, quality, innovation and reduced outages. We’re all familiar with the gloomy statistics that approximately 80% of Incidents are caused by Change activity. Gunnar suggests that applied well, DevOps can drive that figure down to 30 – 40% by continual deployment and CSI.

The next part of Gunnar’s session talks about how IT4IT can help by using the value chain, ways of working are applied consistently. Gunnar explained the IT4IT definition of DevOps is a way of collaborating and industrialising using highly automated processes to deploy solutions that evolve as fast as the business needs them to.  Using DevOps and IT4It together means you can have a continual release cycle supported by a consistent way of working.

Gunnar concluded by talking about the DevOps maturity model and how it related to IT4IT from Level 1; basic to Level 5; team dynamic processes, near instant deployments and no dev related outages.

Successful Business Transformations in the Adaptive Enterprise – Henry Franken

Henry Franken ran the final presentation before lunch. He opened by sharing some of the current challenges being faced in the world of IT and digitisation:

Henry talked about the way our world is changing:

Henry continued by talking about the use of technology can help; “you can use tools to raise the bar”

The next part of the session focused on how to overcome the challenges of living in an adaptive environment getting the balance right between innovation and keeping the lights on. It was also audience participation time!

Putting the IT4IT Reference Architecture to Work – David Hornford

The first post lunch session was run by David Hornford of Conexiam on putting the IT4IT reference architecture to work. David talked about the need for structure “using a scoring based approach gives you a control plate to use so you can be a real differentiator for your business. “IT4IT is an accelerator, it aids speed to market.”

David continued by explaining why using a reference architecture is so important “the beauty of using an end to end model is that you don’t forget stuff.”

David talked about the need for continual improvement “if you don’t excel, your reason for existence within an organisation is gone”.

David concluded on this note “IT4IT is a thing of beauty; it helps us to be consistent”.

Seven Reasons IT4IT Is Good News For Architects – Daniel Warfield

The final session we attended was Daniel Warfield’s presentation on why IT4IT is good for architects. Daniel started by sharing some real life problem statements:

Daniel continued by talking the audience through the top seven reasons why we should all care about IT4IT:

  1. People get it, simple as. There’s no faffing around with complex dependencies between multiple processes. No one’s got time for that.
  2. It’s not proprietary. There’s no bias from tech vendors, service vendors or professional bodies.
  3. The value chain model gives you a roadmap to show financial benefits.
  4. It really is about service delivery and adding value.
  5. It requires a common operational data model. Having one end to end model that spans IT in its entirety is a great start.
  6. Standard APIs across diverse tool sets; more control and less expensive custom integrations.
  7. Strategic transformation; we need to be comprehensible from the start, have one picture on the wall that everyone can agree on.

David concluded by reminding us that there are no silver bullets:

For my money it was a really good day. I learned lots more about IT4IT and look at all the light reading delegates were given!

Thanks to The Open Group for inviting us and we hope to cover their next event. Are you planning on finding out more about IT4IT? Let us know in the comments!

Event Listing: IT500 Event; The IT Learning Conference – Everything IT Service Management & Operations

The ITSM Review are excited to be confirmed as official media partners for the latest IT500 event; The IT Learning Conference – Everything IT Service Management & Operations being held on 1st June 2016 in Edinburgh

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Following on from the IT in the park event in November, IT500 surveyed their delegates to ask what else they would like to see in Scotland. The event will bring together 20 IT thought leaders and practitioners from across Europe to deliver a series of master classes and workshops designed to highlight obstacles, provoke creative thinking and provide answers to some of today’s IT challenges. How exciting is that?

 

Highlights include

  • IT4IT – how and where do you start?
  • 11 actions for SIAM success
  • DevOps – bring IT out of the shadows
  • Behave yourself – building IT relationships
  • Reignite your customer experience
  • Agile and DevOps in an ITSM world
  • Using ITIL practitioner skills to impress the CEO
  • ITSM in action – lessons from the real world
  • Introducing a CSI sat nav
  • Effective CSI in a SIAM eco system

 

Event Breakdown

WHAT: IT500 – The IT Learning Conference

WHERE: Edinburgh

WHEN: 1st June

WHO: IT500

HOW TO BOOK: Click Here.

We’re looking forward to attending and covering this event and hope to see you there!

Event Listing: IT4IT™ – Managing the Business of IT 4IT™

The ITSM Review are excited to be confirmed as official media partners for The Open Group’s upcoming event – Managing the Business of IT4IT™  being held on 25th April 2016 in London.

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Today’s enterprise faces disruption to the status quo on all fronts, driven by digital transformation, which challenges how IT is organized and managed today. The role of IT in the business has transformed into an enabler that drives innovation, enhances competitive advantage, boosts productivity, and reduces cost by applying technological solutions.

However, innovative technologies – such as big data and cloud – can only be of value to the business, provided that they can be properly implemented and managed. IT leaders realize that the current IT operating models no longer address the new role of IT in the business, and that the IT function needs to reinvent itself. A fundamentally different approach is needed for how we plan, build, deliver, and run IT today.

Historically there are many best practice guidelines, frameworks, and standards for operating IT. But they have been evolved from an IT service model and not with IT’s new central role as a business enabler in mind. To reinvent IT, the CIOs must go beyond current process-based approaches and equip their teams with the right information and tools to support new ecosystem collaborations, completely automate end-to-end workflows, and provide the business with the controls to govern IT.
The Open Group IT4IT Reference Architecture standard with its value chain-based IT operating model addresses this problem by providing a prescriptive and detailed information model-based framework that enhances and supports traditional process based frameworks and standards.

Highlights Include

  • Open Platform 3.0™ – The Customer Experience and Digital Business (Tuesday plenary).
  • IT4IT™ – Managing the Business of IT. Presentations on using and implementing the IT4IT Reference Architecture Version 2.0 standard. (Monday plenary and tracks).
  • EA & Government – Hear about the increasing awareness of EA and the growing adoption of TOGAF® in India. Plenary presentations include a focus on the e-Pragati initiative of the state of Andhra Pradesh.
  • Risk, Dependability & Trusted Technology – the cybersecurity connection – securing the global supply chain.
  • ArchiMate® – New features and practical use cases.
  • The Open Business Data Lake is a reference architecture that demonstrates how to leverage more internal and external data, how to be more agile in creating insights for business value and how to improve the productivity of actually delivering it. As such, it’s a crucial and illustrative component of the Open Platform 3.0 vision.
  • TOGAF® 9 and ArchiMate® – case studies and the harmonization of the standards.
  • Understand how to develop better interoperability and communication across organizational boundaries and pursue global standards for Enterprise Architecture that are highly relevant to all industries.

As media partners we have a special offer for all our lovely readers. If you enter the code LON164-ITSMREV at the checkout this will give non-members of The Open Group a 25% reduction in the standard fees when registering for the event.

Event Breakdown

WHAT: IT4IT – Managing the business of IT

WHERE: Central Hall Westminster, Storey’s Gate, Westminster, London SW1H 9NH

WHEN: 25th April 2016 (The Open Group event runs from April 25-28, the IT4IT day runs from 08:30 – 17:00 on the 25th)

WHO: The Open Group

HOW TO BOOK: Click Here.

DISCOUNT CODE: LON164-ITSMREV

We’re looking forward to attending and covering this event and hope to see you there!

IT4IT – The Basics

There’s been a lot of buzz recently about IT4IT; posts on the Back2ITSM forum on Facebook, questions on our discussion boards and it was one of the main topics of conversation at the speakers dinner ahead of last month’s Service Manager Day event in Holland. Let’s get our collective ITSM geek on and take a look at all things IT4IT!

Basic Principles

According to the Open Group, the IT4IT Reference Architecture prescribes holistic management of the business of IT with continuous insight and control, enabling Boundaryless Information Flow™ across the entire IT Value Chain.

The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model for managing the business of IT. It provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The end-to-end, ‘how to’ emphasis of the IT Value Chain and IT4IT Reference Architecture also enables the state of services that IT delivers to be systematically tracked across the service lifecycle.

IT4IT

In other words, IT4IT is an operating model for IT to deliver value to the rest of the business. So far so reasonable, right? It is directly comparable to eTOM and BIAN models. The biggest question around IT4IT is “but doesn’t ITIL already do this?”. The answer is it depends. ITIL is a framework – it’s best practice and non prescriptive. IT4IT is an open standard, managed by The Open Group. It’s also free to use – what’s not to love right?

Why do I need it?

Lets face it; in IT we’re great at being reactive, fixing things, resolving Incidents within SLA, your basic superheroes saving the world. What we’re not so great is the long term stuff. Strategy, forward thinking and effective planning. Enter IT4IT which is aimed at helping companies’ IT departments address the strategic challenges brought about by the changing IT landscape. The aim of IT4IT is to support management and execution across the IT value chain and will allow enterprise CIOs to deliver services faster and with reduced cost and risk.

If that doesn’t get your attention then how about this? A recent Gartner study found that for an IT department’s budget of $1bn per annum, the initiative could save between 5% and 20% of the total.

The IT Value Chain

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The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are:

  • Strategy to Portfolio
  • Requirement to Deploy
  • Request to Fulfill 

  • Detect to Correct 


Strategy to Portfolio ensures that you have the right strategy in place to balance and promote your Service Portfolio. It ensures that there is a consistent view across the Project Management Office (PMO), Enterprise Architecture and IT Service Management and that the right data is available at the right time to support decision making. Strategy to Portfolio is the part of the architecture that ensures that the appropriate KPIs are in place to improve business communication. This ties in to Agile – what epics do you want to work to? Where ITIL can be very analytical about future services, IT4IT uses the Lean startup model – let’s test a hypothesis and prove it.

Requirement to Deploy is the part of the framework that defines, builds, tests and deploys the right service at the right time for the right cost. Requirement to Deploy supports both traditional and Agile deployment methods and ensures that both continuous integration and continuous delivery control points are in place.

The Request to Fulfill value stream manages the transition to a service broker model using an offer catalogue to manage subscriptions and route fulfillment. Request to Fulfill helps your IT organisation:

  • Transition to a service broker model
  • Present a single catalogue with items from multiple supplier catalogues
  • Efficiently manage subscriptions and manage total cost of service
  • Manage and measure fulfilments across multiple suppliers

It contains very robust requirements for service catalogue creation and is scalable all the way up to the largest cloud providers.

Detect to Correct is the part of the value stream that brings together IT operations and effectively detects and corrects issues before business users are adversely impacted. It uses a shared configuration model to improve service visibility and reduce the mean time to repair.

Benefits of using IT4IT

If you’re struggling with managing your IT strategy then IT4IT could help you with the following:

  • Optimised cost of services
  • Improved service availability
  • Reduced Incident resolution times
  • More efficient usage of technology
  • Reduced transactional friction
  • More effective and Agile results
  • Increased customer satisfaction

Where can I go to find out more?

There’s loads of useful information out there; here are our top picks for learning more about IT4IT

 

What do you think? Are you starting to look at IT4IT? Let us know in the comments.

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Industry News Roundup Incl IT4IT Forum Launch

14452224395_c539043c05_qNo time to read all the interesting news and info floating around social media and appearing in your inbox? Read our news roundup of what we’ve found interesting this week.

  • Why Shell, BP & PwC Teamed Up To Launch Platform-Neutral IT4IT Forum – Archana Venkatraman at Computer Weekly reports that Shell, BP and PriceWaterhouseCoopers (PwC), along with IT suppliers Microsoft, IBM and HP, have launched the IT4IT Forum – a supplier-neutral consortium that provides enterprises with a reference architecture to simplify their IT management, cut costs and improve IT efficiency. Read more here
  • Watch Out for Suspicious Microsoft Office Files…It Could Be Malware – Microsoft recently announced a security advisory warning of specially crafted Microsoft Office files that can give an attacker the same user rights as the user that opens it. Read more here
  • Ask A Superhero! Q&A With Jenny Jordan, Service Desk Superhero 2013 – As part of IT Service Week 2014 Service Desk Institute (SDI) held a webinar with Jenny Jordan of Edge Hill University who was the winner of last year’s Service Desk Superhero award. Listeners’ questions were put to Jenny and she was probed for tips on being a super-star on the service desk. Read/listen here
  • A New Kind of Service Catalogue? Robin Goldsbro proposes an alternative approach to the service catalogue that better represents the business. Read more here
  • Twitter Wants To Be Your Gatekeeper – Twitter makes a move designed to do just what Facebook does…but with less data sharing. Read more here
  • Why CFO’s Should Embrace SysAdmins – CFOs often see Devs as creating innovation while sysadmins are there to make sure that innovation runs and runs efficiently with their view of technology coming down to this: Invest in innovation, and cut your infrastructure costs. Bill Koefoed explains why this way of thinking should change. Read more here

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