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Coming Soon: ITAM and ITSM Integration Group Test

Our next Group Test will explore the relationship between the IT management disciplines of IT Asset Management (ITAM) and IT Service Management (ITSM). The review will explore the opportunities for managing assets and interacting with ITAM teams whilst maintaining everyday ITSM processes. We’re looking to review: ITSM tools that offer ITAM functionality or integrate with tools that do As well as... 

Crossover Podcast: Episode 7 – ITSM versus ITAM

Episode 7 is the first in a series of crossover podcasts between The ITSM Review and The ITAM Review. Co-hosted by analysts Rebecca Beach and David Foxen, ITSM versus ITAM includes guests from each side of the divide: Rory Canavan (SAM Charter) Vawns Murphy Guest (Virgin Media) Agenda: Why are ITSM and ITAM so separate? Why Asset Management is so important to ITSM ITSM Solutions…Do they really... 

itSMF Australia Annual Conference (LEADit)

This year’s conference will be hosted in Melbourne It is with incredible excitement that we are able to announce that we will be the Media Partner for the itSMF Australia Annual Conference (LEADit), 13-15 August 2014, at The Pullman Melbourne Albert Park Hotel in Australia. This ITSM event, which is the largest in the southern hempishere, brings together more than 500 IT professionals, with over... 

Social Meet Up: 30th April

This social meet up has now taken place. Thanks to all who joined us. We will post information about our next social meet up soon. Given that the annual IT service desk and support show (SITS) is nearly upon us, I figured it made sense to schedule a social meet up for all the cool kids for straight after the event. Of course some of the cool kids will be in San Francisco for Knowledge14 (our own Martin... 

Social Meet Up: 9th February

Owing to the success of our ad hoc social gatherings in London in 2013, we’re planning a full schedule for 2014! The first of which will take place on Sunday 9th February at 6pm GMT. Sunday I hear you cry?! You can blame that on our US ITSM friends John Custy and Brian Hollandsworth, as they don’t have any other availability during their visit to the UK and we couldn’t have them... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

A Great Free ITSM & ITAM Process Tool (via #Back2ITSM)

Cognizant Process Model This is a very cool online tool for anyone in ITAM or ITSM. COGNIZANT PROCESS MODEL This great resource was kindly shared by Shane Carlson of Cognizant. Shane is a founding member of the #Back2ITSM community, whereby ITSM professionals are encouraged to share their expertise for the benefit of others (and therefore develop the industry). The process model includes the following... 

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