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Free ITIL Training?

I have a confession – I am a data squirrel. Any template, anything Visio-flavoured, anything that might prove useful for meetings, documentation – I snaffle it and put it somewhere safe. Freebie ITIL material, however, is a different beast.  There are things out there if you look, some useful, somewhere one might have to be a bit more creative, but there is stuff out there. Free ITIL Training There... 

SDITS12 Session: "ITIL 2011: Any the wiser?"

2011 - Does anyone care? Having gained my ITIL® V3 Foundation Certification before the new ITIL 2011 updates, I was really keen to hear this key-note seminar, at the recent Service Desk & IT Support Show 2012. There was small gathering for the post-lunch session, and the assembled panel certainly did not lack experience. Roy Illsley, Ovum, led the panel discussions, and was joined on stage by... 

Product Group Tests

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