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An army of ITSM'ers

Last year over 1.5 million people took their driving test in the UK. Budding drivers refer to the ‘Highway Code’, a high selling booklet designed to teach trainee drivers about navigating roads, cooperating with others drivers and staying safe. So can we assume that the UK gained 1.5 million new road safety enthusiasts with a passion for road markings and road signs? No. It means 1.5 million... 

Free ITIL Training?

I have a confession – I am a data squirrel. Any template, anything Visio-flavoured, anything that might prove useful for meetings, documentation – I snaffle it and put it somewhere safe. Freebie ITIL material, however, is a different beast.  There are things out there if you look, some useful, somewhere one might have to be a bit more creative, but there is stuff out there. Free ITIL Training There... 

Back to Basics: Why DO the ITIL Foundation Certification?

I was actually asked this question recently by a former colleague working in the IT Asset Management arena, in the context of whether the certification would help them in terms of IT contracting. I had to think long and hard about my answer, and having learned the hard way in previously trying to get contract work, it does tend to be something that recruiters expect contractors to have, particularly... 

Product Group Tests

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