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Is it a bird? is it a plane? …no it’s ITIL Girl! Who is ITIL Girl?  She is a self-styled, ITIL Foundation-certified vigilante! She has built up quite a following via Twitter and her ITIL/ITSM related musings can be found via her blog. In our best Daily Planet™ guise we managed to pin her cape down and keep her still long enough to ask her a few questions, before releasing her back to the ITSM... 

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