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Repeat after me: “I am not IMPLEMENTING ITIL®”

'...If I go to one more presentation, or read one more blog about how to “implement” ITIL I think I will scream!' Maybe I am being pedantic or overly precious about this, but if I go to one more presentation, or read one more blog about how to “implement” ITIL I think I will scream! And that would not be a pleasant experience for me or anyone else in the surrounding area. Please don’t... 

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