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Is Darth Vadar in your ITSM project?

When I started my current role of Total Quality Manager, my CIO lovingly dubbed me “Darth Vader”. In his view, Darth is the ultimate project manager and the CIO wanted the same qualities in me. The CIO needed me to brutally prioritize tasks, make decisions based on data, honor commitments, manage risk, be persuasive, take on the big problems, and not be afraid to get my hands dirty. Recently, the... 

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