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IT500 Conference: Behave Yourself, Building IT Relationships

I spoke to Simone Jo Moore and Mark Smalley ahead of their session at IT500 tomorrow.  Their workshop will focus on driving the right behaviors to ensure IT and the business work together effectively. The audience will get to participate to identify and formulate behaviours between both partners so that they can collaborate and be more productive. The session will look at: How you can change behaviour What... 

Guest Post: Practical ways to end the DevOps – IT Service Management Stand-Off

There’s some great dialog in the final standoff between Batman and the Joker in the movie The Dark Knight. It’s no-rules anarchy versus incorruptibility – “this is what happens when an unstoppable force meets an immovable object”- as the Joker maniacally puts it. In some ways it’s analogous to the friction existing between development and IT service management (ITSM) – especially how... 

IT500 Conference: DevOps & Agile in an ITSM World

I spoke to Claire Agutter & Dave Van Herpen last week to talk about their upcoming masterclass at the IT500 conference in June: DevOps & Agile In An ITSM World. The workshop will look at how you can use DevOps and Agile if you’re already doing ITSM but want to do something new. Claire and Dave will look at how to use a blended approach to get the best results and will look at practical ways... 

Event Listing: IT500 Event; The IT Learning Conference – Everything IT Service Management & Operations

The ITSM Review are excited to be confirmed as official media partners for the latest IT500 event; The IT Learning Conference – Everything IT Service Management & Operations being held on 1st June 2016 in Edinburgh Following on from the IT in the park event in November, IT500 surveyed their delegates to ask what else they would like to see in Scotland. The event will bring together 20 IT... 

BEYOND20 SIXTEEN Conference – Next Month

Happy Monday everyone! There’s still time to register for the BEYOND20 SIXTEEN conference in May!  As media partners we have an exclusive offer for you; if you enter the code ITSMReview when registering you will get $100 off the ticket price. If you’d like to find out more, this is the link to our event listing and if you’d like a preview of forthcoming attractions check out keynote speaker... 

The Holy Trinity of IT Service Management

People, technology and process are the compounds that construct the IT Service Management triumvirate. Having already identified the technology trends, and in particular how predictive analytics will impact incident management, what can we say about the other two members of this very exclusive club? While process tends to lead the way, it needs people to champion it, and technology to support it.... 

BEYOND20 SIXTEEN: Automating Change Control

Ahead of the BEYOND20 SIXTEEN ITSM and DevOps conference in May, I was lucky enough to catch up with Sherry Chang of Intel to talk about her session; Automating Change Control. Preview of forthcoming attractions: Sherry’s session will look at how automation can transform a Change process from blocker to key enabler. During the presentation, Sherry will look at how automation can support the Standard... 

PINK16 Day 2 PM & Day 3 – Dead Cats, Football Legends & Batman

Multi-Speed IT Rob England, The IT Skeptic Kicking off the afternoon on Day 2 was the legend that is Rob England aka The IT Skeptic Next up @theitskeptic on multi speed IT. Loving the Batman style power pose Rob! #pink16 #vegasbaby pic.twitter.com/rumqPlHKlR — The ITSM Review (@itsmreview) February 16, 2016 Rob opened his session by explaining that for IT to truly deliver value “we must accommodate... 

Incident Management Group Test 2016 – The Results

This group test is a review of software products and vendors in the ‘Incident Management’ market area. Our remit was to explore how toolsets can support and optimise the Incident Management process. Incident Management Overview Incident Management is a key part of the ITSM Software Market – think about it – what organisation doesn’t do Incident Management? Incident Management is one... 

Cakes, Dilbert & ServiceNow!

We were lucky enough to be invited to a ServiceNow seminar in London just before Christmas. The theme of the event was “is your ITSM keeping up with the business?” Naturally we pounced on this like a cheetah on a trampoline so here’s our take on the big day. 2015 Update – Tom Warren, Sales Director of New Business – ServiceNow First up was Tom Warren, Sales Director of... 

Product Group Tests

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