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The Beauty & Simplicity Of Common Sense Business Relationship Management

Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Andrea Kis’ presentation on “The Beauty & Simplicity Of Common Sense Business Relationship Management”, along with some of the key pieces of advice that she presented. This was a great presentation because it didn’t matter what part of IT you worked in, or even if you... 

What I learned about IT and DevOps from Gene Kim

Gene Kim presents at itSMF Norway Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Gene Kim’s presentation “The Phoenix Project: Lessons Learned in Helping Our Businesses Win”, along with some of the key pieces of advice that he presented. Gene kicked off the first full day of the conference with his keynote presentation about... 

The itSMF Norway conference – it’s the one that I want!

itSMF Norway Conference Last week I had a last minute opportunity to attend the itSMF Norway conference in Oslo, and I have to say the stress of booking a flight, packing a bag and leaving my house within the space of an hour was completely 100% worth it. This was easily one of the best ITSM events that I’ve ever attended, both in terms of quality of content and overall experience, and one that I... 

Is there such a thing as the "ITSM Community"?

Does a happy, successful “ITSM Community” exist? As you may know in February Rebecca and I attended the annual Pink Elephant conference in Las Vegas.  Post-event there is always (as you would expect) a lot to talk about, such as how well the event was run, the content, the amazing people and networking opportunities. But I’ve done that already, so now I want to focus on something... 

itSMF UK seeks new leadership

Ben Clacy leaves itSMF UK on the 15th November after three years as Chief Executive. itSMF UK have begun their search for a new CEO after it was announced that Ben Clacy is to leave the organization after the annual conference in November. Ben first joined the non-profit organization in 2006 in a business development role and has served 3 years as Chief Executive. Ben is leaving the IT sector to lead... 

The itSMF UK 2012 Awards, Real Stars & No Backslapping

As the UK’s largest service management user group with over 12,000 members, the itSMF UK is no doubt resolutely proud to be announcing details of the finalists for this year’s Service Management Awards. The group’s “glittering” awards dinner is held as part of the annual itSMF UK Conference, which will be held at the Novotel London West on 5th and 6th November 2012. Not (we are told) just... 

Event Listing: itSMF UK Conference, London, November 5th & 6th

Coming of age: The 21st itSMF Annual Conference This year the itSMF marks its 21st birthday. What a milestone! The ITSM Review will be there – please give me a shout if you would like to say hello. WHAT itSMF 21st Annual Conference. Full Agenda here. WHERE Novotel London West, Hammersmith, West London. Hotel Website Google Map Address: Novotel London West, One Shortlands, London, W6 8DR WHEN Monday... 

Review: itSMF Continual Service Improvement SIG

Like many who work in ITSM, I am of course aware of the need for, and the importance of Continual Service Improvement throughout the Service Management Lifecycle. But what does it entail in real terms, and not just what I read on the ITIL course/in the books? I came along to the itSMF CSI SIG, held in London to find out. CSI in a nutshell The purpose of CSI is to constantly look at ways of improving... 

Gazing deep into the prISM

prISM: 'Dark side of ITSM?' or genuine professional recognition? At first glance, the new prISM credential scheme seems to be a qualification too far, as I consider improving my ITSM skills by going for the first of my ITIL Intermediate levels. The take up so far seems to belong to an select group, much like those who piloted the new ITIL Master scheme, and perhaps it is too early for that... 

Event Listing: Service Desk & SLM Seminar, itSMF UK, 12th September 2012, Manchester

What? itSMF UK Seminar – Service Desk and SLM The Service Desk is at the frontline to increase service quality, reduce cost and pressed to do more with less. Many are still searching for tools to help move them from their traditional fire fighting roles in-order to free up resources to more spend time on better managing customer expectations and improving service. What are the best approaches to... 

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