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Secrets of Request Fulfilment

  Peter Hubbard This article has been contributed by Peter Hubbard, Principal IT Service Management Consultant at Pink Elephant EMEA and is based on a recent presentation that he delivered at the itSMF UK Conference and Exhibition. Request Fulfilment is one of the most useful, yet underrated, areas within IT Service Management. It has been widely recognized for many years that the ‘Front Face’... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

ITSM Big 4 – the practitioner view

What would your four key topics be? For 2014 itSMF UK has decided to focus on four key topics that will drive its agenda for the next 12 months.  These topics will be the basis for all of its content, events, SIGs, Regionals, and Masterclasses throughout next year. The aim is to create a sense of coherence and continuity across all of its activities and give its members (and the wider ITSM community... 

Day 2 Review: itSMF UK Conference

Following on from my review of Day 1 of the itSMF UK Conference and Exhibition, it’s time to take a look at what happened on Day 2. As the second day started I couldn’t help but look around slightly relieved that I wasn’t feeling as bad as the majority of the other conference goers looked. By all accounts the wine on the table had been completely obliterated and some people (mentioning no... 

Day 1 Review: itSMF UK Conference

The ITSM Team pre-dinner awards This was my very first visit to the itSMF UK conference. I arrived Sunday afternoon and got straight into the networking. Whenever I’ve been to an event before I have always attended with someone else and felt comfortable just meeting the occasional person. It can be very intimidating attending conferences when you’re new to it as everyone seems to already know everyone... 

Patrick Bolger talks "why we have to do Agile NOW"

Patrick Bolger, Chief Evangelist at Hornbill Service Management, provides a summary of his presentation for the itSMF UK Conference and Exhibition entitled “The Good, the Bad, and the Agile”. Patrick discusses the need for Agile, it’s benefits, and why it’s not just for software development. He also looks at how the IT landscape has changed in the past decade – it was once... 

itSMF UK BIG4 Twitter Chat

itSMF UK’s new initiative for 2014, ‘The Big 4 Agenda’ kicked off last week with the first of the five scheduled Twitter Chats taking place. The chat featured Big4 Agenda Speaker and itSMF UK Vice-Chair John Windebank and was moderated by Kathryn Howard the pioneer of the #leadit Twitter Chats for itSMF Australia. The Twitter Chat Model The Twitter Chat model shows that itSMF UK are taking strides... 

Announcing the winner of our itSMF UK Conference competition…

The entrance to the International Conference Centre We recently gave all you lovely people the opportunity to win a FREE ticket to the upcoming itSMF UK Conference and Exhibition (4-5 November at the ICC in Birmingham), and now it’s time to announce the winner. The instructions were simple: Tell us why you deserve a free ticket in less than 200 words. And the winner is… Gregory Baylis-Hall, IT... 

Kepner Tregoe: Working together on Problem Management

Steve White, Senior Consultant at Kepner Tregoe discusses his interactive session at the itSMF UK Conference and Exhibition entitled “Igniting Problem Management with Pre-emptive Successes”. In this video Steve invites people to come along to his session to share both their Problem Management successes and current issues. With powerpoint banned, Steve’s session aims to facilitate... 

itSMF UK: The Big 4 Agenda

itSMF UK recently announced it’s new initiative for 2014 entitled “The Big 4 Agenda”, and in this video Ben Clacy, CEO of itSMF UK provides an overview of what this new intiative is and how you can get involved. Ben also explains the role that the itSMF UK Conference and Exhibition has to play in helping determine the four key topics that will drive itSMF UK’s agenda in 2014. Everyone... 

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