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Trust me: The DevOps Movement fits perfectly with ITSM

Gene Kim This article has been contributed by Gene Kim, Author of the book “The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win”. In my thirteen year journey of studying high performing IT organizations, I’ve started to see a new and unsettling trend.  Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker.... 

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