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"You need to practice what you preach" says Ken Gonzalez (Video)

This interview was filmed at the Pink Elephant Conference and features Ken Gonzalez, Service Management Consultant at Engaged Consulting Inc, discussing his views on ITSM. In Summary In addition, Ken also talks about: His work with AXELOS Shadow IT Best practice frameworks, and whether ITIL is still relevant Please note that owing to this interview being filmed live at the Pink Elephant event,... 

The Chips Are Down at Know 13, Vegas

There is something so unique about visiting Las Vegas – Home to ServiceNow’s Knowledge13 this year Quite apart from the breath-taking scenery as you fly in (we’ll forget about the nerve racking sprint through Chicago and making the connecting flight literally with minutes to spare for now), it is like a whole other world. And that also goes for the resort complex – held in the Aria complex,... 

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