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Kepner Tregoe: Working together on Problem Management

Steve White, Senior Consultant at Kepner Tregoe discusses his interactive session at the itSMF UK Conference and Exhibition entitled “Igniting Problem Management with Pre-emptive Successes”. In this video Steve invites people to come along to his session to share both their Problem Management successes and current issues. With powerpoint banned, Steve’s session aims to facilitate... 

A structured approach to problem solving

Those who have worked in IT Operations have a strong affinity with the skills of problem solving and troubleshooting. Although a huge amount of effort is taken to improve resiliency and redundancy of IT systems the ability to quickly diagnose the root cause of problems has never been more important and relevant. IT Service Management has gone a long way towards making practices standardised and repeatable.... 

Review: itSMF Problem Management Seminar [Chelsea Football Club]

Steve White, Kepner Tregoe, Engaging the Audience at Chelsea The UK itSMF hosted a popular Problem Management seminar this week. Around 100 itSMF members met at Chelsea Football Club to learn about ‘Proactive Problem Management’ from a variety of industry specialists. Firstly, a quick summary of the sessions (Football Clichés A Go-Go): FOX IT – GENTLE STRETCHES TO WARM UP John Griffiths... 

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