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Repeat after me: “I am not IMPLEMENTING ITIL®”

'...If I go to one more presentation, or read one more blog about how to “implement” ITIL I think I will scream!' Maybe I am being pedantic or overly precious about this, but if I go to one more presentation, or read one more blog about how to “implement” ITIL I think I will scream! And that would not be a pleasant experience for me or anyone else in the surrounding area. Please don’t... 

Your ITSM Career Path

"A career in service management can be an amazing ride." So you want to make your career in IT Service Management (ITSM). Are you sure? You do realize that you will be doomed to receive that glassy-eyed stare from people at social events when you are forced to admit that you work in “IT”? The ones that don’t make some excuse to answer a phone call, go to the bathroom or get another... 

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