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Knowledge Management Is More Than Just Buying A Tool

“Knowledge, like bananas, has a finite shelf life” Knowledge Management is a hot IT service management (ITSM) topic again. Spurred on by the interest in social-enablement and self-help/service, many organizations are looking at how best to manage knowledge or, more specifically, how to make pertinent information available to people as and when they need it. “Failing to plan is planning... 

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