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IT Knowledge Management – Spreading the Word!

Anyone with experience in IT support knows the importance of knowledge in reducing resolution time. Anyone with math skills can extrapolate business value from rapid resolution. Despite its obvious benefits, Knowledge Management (KM) remains a frustration for a vast majority of enterprises. Why? Because organizations continue to approach KM as a monolithic publication effort with ancillary inputs from... 

Quick Guide to Knowledge Management Tool Selection

“Tomatoes don’t go in fruit salad” In this extended article, Barclay Rae provides an independent guide to Knowledge Management and in particular Knowledge Management tool selection. Knowledge Management can be many things – from simple useable checklists to complex context-sensitive and case-based toolsets. Some of the most effective knowledge solutions can be very basic, like lists... 

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