News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "Lean"

Batman, SIAM and Mean Time Between Ass Kickings: SITS16 Recap

It’s the London Olympia baby! Last week was the 2016 Service Desk & IT Support Show or SITS for short. SITS is a annual, free event in central London dedicated to all things tech support and ITSM related. First time this decade that #SITS16 has gone ahead without a train strike or pouring rain https://t.co/bxkMaOQ1TV — Stuart Rance (@StuartRance) June 6, 2016 #ITSM #IT #ServiceDesk pro's... 

BEYOND20 SIXTEEN – Beyond Practice: Exploring, Discovering, and Driving Business Value

Ahead of the BEYOND20 SIXTEEN conference next month I caught up with Chad Sheridan, CIO of the USDA Risk Management Agency to talk about his session  Beyond Practice: Exploring, Discovering, and Driving Business Value. Chad’s session will explore the leadership and cultural changes needed to make Agile work, especially in a government environment. Chad will share his own experience of driving business... 

Scrum vs Kanban

Is this an Alligator or Crocodile? Read this article to find out (Oh… and you might learn about Kanban and Scrum too!) What are the differences between Scrum and Kanban anyway? When you’re studying two similar animals from different species – I don’t know, lets use crocodiles and alligators – it’s easier to spot the similarities than the differences. I’ll give you one now... 

The ITSM Diet

I am undergoing a very personal transformational change right now. I am trying to learn how to eat in the real world and maintain a healthy weight. I had really let myself go. No exercise, eating too much, eating the wrong things and not caring. The results: 360 lbs.; the inability to walk at least 50 feet without wheezing; acid reflux; and an impressive expanding waistline. I felt horrible. My body... 

ITSM User Personas

Persona: "the aspect of someone’s character that is presented to or perceived by others" During my time in IT Service Management I’ve read my fair share of process and policy documentation. In fact, I think I’ve had the misfortune to read more than my fair share. Process documentation is important, don’t get me wrong. Without someone taking the time to write down the intention,... 

Can ITSM Projects do the Kanban?

In these uncertain economic times the watch words of the moment seem to be: “Do more with (continually) less” The effects of outsourcing both to clients of service providers and within their own organisations too means that support groups need to be as efficient as they can with (quite frankly) what they have left. Could the visual scheduling tool LeanKitKanban, a web-based virtual signboard and... 

Product Group Tests

Article by Topic