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Service Desk Management – Lions, Tigers and Bears. Oh my!

Could you be a lion? I have always liked to people watch. The different ways in which people interact have always intrigued me and I’ve found that working in an IT Department with all its team rivalries and characters can sometimes feel like you’re in the middle of a sociology experiment gone wrong. My experience of working on the Service Desk has shown me that there are typically three types of... 

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