News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "martin chalkley"

Do SLAs hinder collaborative relationships with our supply chain?

Pretty much all outsourcing contracts in the IT Service Management world rely on, or at the very least, utilise the Service Level Agreement (SLA). Certainly they are important as they are the physical representation of performance of the contracting party and used as the measure by which trends in supplier performance is understood. But is there too much reliance on SLAs as a measure of performance... 

How to Segment and Prioritize Vendors and Suppliers

Click to Enlarge Vendors and suppliers need to be managed. Some will require more management than others. How do you go about differentiating between them and managing their delivery to you? Vendor Segmentation Vendors can and should be segmented within a supplier relationship framework, as it is important to recognise that the method of engagement and measurement of performance is different dependant... 

Product Group Tests

Article by Topic