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The $6BN Gorilla

One of my personal indicators gauging the success of an enterprise software vendor in a market is the ‘grumble factor’. This is an anecdotal measure that says – you can usually tell who is doing well in a market by the volume of other vendors grumbling about them. Successful vendors in the ascendancy are often accused of being ‘aggressive’, ‘discounting all over the place’ and ‘killing... 

Integrations Group Test line up announced

Winning team: Which tool set will lead our Integration Group Test by Ros Satar (…and gratuitous shot of Chris Froome in his yellow jersey enroute to win the 100th edition of the Tour de France with Team Sky) Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink and ServiceNow are confirmed participants for our upcoming ‘Integrations’ review. The... 

Axelos: Capita and ITIL joint venture lift lid on new brand

The new owners of ITIL and Prince2, a joint venture between the outsourcing firm Capita and the UK Cabinet Office, have today lifted the lid on their new brand – Axelos. Being an uncultivated simpleton, I thought Axelos sounded like a nondescript logistics company or no-frills airline with a brand uncomfortably close to ITSM tool vendor ‘Axios’. Luckily, we can refer to our resident... 

Product Reviews Roadmap

Swit Swoo! Ros Satar looking glam at Edgasbaston Cricket Stadium in Birmingham for the SDI awards dinner. We have the following technology reviews scheduled for publication before the end of 2013 on The ITSM Review: Service Catalogue By Barclay Rae, Completed, to be published soon. See ‘Coming Soon: Axios, Biomni, Matrix42 & ServiceNow Showcase Service Catalogue‘ and ‘Barclay... 

Reader Census – The results so far…

We began a reader census a couple of weeks back. See the original article here: ‘Reader Census – Your opinion counts‘. Thank you to everyone who has taken the time to complete the census. It will remain open so please take a few minutes to share your opinion So far the average completion time is less than 90 seconds It only has 6 simple questions on one page As you can see we are... 

Competition: Review “Standard+Case” – Win a Kindle Fire

Write a review, chance to win a Kindle Fire Regular ITSM Review columnist Rob England (a.k.a. ‘The IT Skeptic’) has just published his latest contribution to the ITSM industry: “Plus! The Standard+Case Approach: See service response in a new light” Book blurb: “If your customers see your group as bureaucratic and inflexible… If your staff feel process bound… If your process doesn’t... 

Reader Census – Your Opinion Counts

Visitors from Saharan Africa, Madagascar and Cuba remain elusive (Google Analytics) A BIG thank you to all ITSM Review readers, supporters and contributors. We’ve just passed the 16,000 17,000 visitors a month threshold in May. I’m proud to say our growth has been 100% free range organic (Roughly 50% social media and 50% folks accidentally stumbling across us somewhere on the web).... 

MyIT and first date syndrome

Demos well, will customers go for the second date? I sat in on a presentation of MyIT from BMC at SITS13 recently. In a nutshell, it aims to provide IT self service via a consumer oriented app. Being an App, it can take advantage of identity and location to provide a very relevant IT service experience. ‘Log an incident’, filling in ITSM oriented forms and generic intranet messages about... 

Capita and ITIL: The Good, The Bad and the Ugly

The Cabinet Office has entered into a joint venture with the outsourcing firm Capita to develop the ‘Best Management Practice’ portfolio, which includes ITIL and Prince2. For readers outside the UK the early announcements may benefit from some context. The UK treasury is between a rock and a hard place financially so joint ventures that generate cash from government owned intellectual property,... 

Reasons to be cheerful: ITSM in the ascendancy at #SITS13

I have just returned from the Service Desk and IT Support show held at Earls Court in London over the last couple of days. It has been great to catch up with industry friends: old, new and digital. A snapshot of ITSM Industry sentiment from the last two days would be: Buoyant If 2012 was about thinking/planning, 2013 is about doing Many more organizations are looking to proceed with projects and have... 

Product Group Tests

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