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BYOD concerns? It's time to dust off the ITIL service strategy book!

It’s time to grab the duster to dust off your ITIL service strategy book At this year’s itSMF Australia LEADIT14 Conference I am speaking about what the BYOD revolution means for ITSM evolution. I will be looking at each of the 26 ITIL processes and how they will need to change or adapt in the face of BYOD. Whether we like it or not, BYOD is here to stay Recent research by Gartner states that... 

Review: Absolute Software for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A restful and subtle interface with an inclusive service management solution that wraps around a comprehensive endpoint... 

Majority Of Service Desks Not Supporting BYOD

Dell KACE claim the majority of service desks can't or don't want to support BYOD Dell KACE has released a survey this month which claims that “a majority” of IT support team help service desks are unwilling to support employees who want to bring their own device (BYOD) to work. This UK-based survey suggests that as many as 56 per cent of IT professionals believe their IT service desk is... 

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