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Mobile: the new frontier for self-service

Artificial Intelligence on the service desk [Holly from RedDwarf]Google searches performed on a mobile device outstripped desktop searches (in certain territories), according to figures released last week. That’s an important milestone in the meteoric use of mobile. Of course, the searches refer to global use of Google, including consumers searching for the nearest pizza joint, and are not necessarily... 

Never Mind BYOD – What about BYOA?

Bring Your Own Device, Build Your Own App? Lots of chatter happening around ‘Bring Your Own Device’ and the ‘Consumerization’ of IT. These issues seem to represent the convergence of a number of growing trends: Consumers being increasingly IT savvy Consumers being used to instant internet gratification and on-demand ‘Apps’ Smart efficient toys Productivity and GTD in a world of infinite... 

Product Group Tests

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