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SERVICE DESK 2.0 -The Service Desk is dead…long live the Service Desk!

Service Desk 2.0: More about services, products and capabilities, less about incidents and fixes. We all know the world of IT is developing at a frightening pace. Has Service Management been left in the dust? I recently corresponded with Aale Roos,  ITSM Consultant and founder at Pohjoisviitta Oy, who argues that the old perception of the Service Desk has to be replaced with a new way of thinking. Q.... 

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