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Incident Management Group Test 2016 – The Results

This group test is a review of software products and vendors in the ‘Incident Management’ market area. Our remit was to explore how toolsets can support and optimise the Incident Management process. Incident Management Overview Incident Management is a key part of the ITSM Software Market – think about it – what organisation doesn’t do Incident Management? Incident Management is one... 

Nexthink V6 Review

I reviewed Nexthink earlier in the year, worthy winners of our ITAM Excellence awards for Innovation. Check out a summary of Nexthink below or read the full review on Tools Advisor here: http://www.toolsadvisor.net/tools/nexthink Nexthink V6.0 Nexthink is a pioneer of end-user IT analytics. This review takes a look at the core capabilities of Nexthink, the route to market for the company, competitive... 

Nexthink V5 Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Nexthink V5 Review Vendor Nexthink Product Nexthink V5 Version reviewed 5.2 Date of version... 

Assessment Criteria: Proactive Problem Management Product Review

In August of this year, we will be kicking off our product review dedicated to “Proactive Problem Management”, the use of ITSM technology that enables organizations to practice proactive or pre-emptive problem management. Which vendor will win when it comes to proactive problem management? Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT... 

Review: Nexthink for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch In the emerging IT management category ITOA (IT Operations Analytics) Nexthink provides a very different view and,... 

Review: Nexthink

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch If systems management monitoring takes care of servers, Nexthink presents you all you need to know about the end-user side of the coin. Nexthink sits apart from the nuts and bolts of Service Management tooling, but offer guidance to analysts... 

2013 Incident and Problem Tools Review

Tools Reviewed: Axios assyst BMC FootPrints Cherwell Service Management Nexthink TOPdesk Download Review (Free PDF, No Registration Required – 601kb, 7 Pages) INTRODUCTION Incident and Problem Management are such mainstays of an ITSM tool, it is quite hard to find a way to dig through the differentiators. The process and the related workflows themselves are so seemingly straight forward, are... 

Coming Soon: Axios, BMC, Cherwell, NetSupport, TOPdesk & Nexthink Slog it out

Axios, BMC, Cherwell, NetSupport, TOPdesk & Nexthink slog it out for our Incident and Problem Management review Axios, BMC, Cherwell, NetSupport, TOPdesk and Nexthink are confirmed participants for our upcoming ‘Incident and Problem Management’ review. Our assessment Criteria at a Glance: Logging & Categorization Tracking Lifecycle Tracking Prioritisation Escalations Major Incidents and... 

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