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Next Generation Service Desk: Are you prepared?

Nev Wilshire keynoting at SDI Last week The ITSM Review was the Social Partner at the annual Service Desk Institute (SDI) conference. The tagline was “be inspired, take action, and be better” and I certainly get the impression that delegates left the conference with a big to-do list for improvement. Despite the strong emphasis on the “future of technology” in the agenda, for me the primary... 

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