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IT SmartDesk: When Everyone Can Work in IT Support

I recently spoke with Maff Rigby of ITSM start-up IT SmartDesk. Maff recently presented a session at the itSMF UK conference entitled ‘Social IT – how social media is turning ITSM on its head’. The slides from Maff’s session can be found here. Facebook Meets IT Support In a nutshell, during his itSMF session Maff suggested ways in which Social concepts could be used to our advantage in ITSM.... 

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