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ITSM and multi-sourcing – taking a joined-up approach

"Multisourcing is the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals." ~ Wikipedia Behind the intricacies of ITIL and the various strategies that can support ITSM, the overall aim is to improve service delivery and make the whole organisation more productive. By making sure that processes... 

Asset Automation Brings Harmonious Orchestration

Bob Janssen, CTO, RES Software "IT must look at better ways of managing IT through innovative approaches to automation and orchestration" RES Software chief technology offer Bob Janssen says that IT management is being pushed in different directions, so how can we steady stage and make sure we’re all singing from the same song-sheet? The facts are simple, businesses want more information... 

Product Group Tests

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