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SDITS12 Session: "ITIL 2011: Any the wiser?"

2011 - Does anyone care? Having gained my ITILĀ® V3 Foundation Certification before the new ITIL 2011 updates, I was really keen to hear this key-note seminar, at the recent Service Desk & IT Support Show 2012. There was small gathering for the post-lunch session, and the assembled panel certainly did not lack experience. Roy Illsley, Ovum, led the panel discussions, and was joined on stage by... 

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