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Rob England: The People in ITSM

Maori proverb: "He aha te mea nui? He tangata. He tangata. He tangata." What is the most important thing? It is people, it is people, it is people. It’s all about the people. A service exists to serve people.  It is built and delivered by people. Even in the most technical domains like IT, the service is about managing information for people to use, and managing the way they use it. When... 

I'm not saying my opinion is better than yours, but I do have a klout score over 60

Learning to play nicely This article has been contributed by Chris Dancy of ServiceNow. Introduction There are 30 million reasons to care about your Klout, but for now, don’t.  In the future (36-48 months) something like a klout score could determine your position. If your name is not on this list please connect with Martin. The names are an arbitrary list of names of people using twitter who speak... 

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